Just had a new phone or DSL service connected but it has
only been connected up to or 'tagged' to an 'MDF'?
For most commercial, retail and multi tenancy buildings, when a new service is being connected, Telstra will connect up to an MDF (Telecommunications Main Distribution Frame) and may 'tag' the pair for identification for the cabler.
Telstra's responsibility is only to connect a new service or fix a fault up to the MDF, beyond the MDF is the customers responsibility to arrange a Telecommunications Registered Cabler to connect it past the MDF.
We can help!
Contact us on 1800 646 599 to make a booking
What do we have to do onsite?
First thing we will need to do is come into your unit or apartment and connect our cable pair tracer to your existing phone socket so we can quickly find your cable at the MDF
We then locate the MDF on the property, locate your pair to your apartment and locate your new tagged service and connect them up, this is called 'jumpering'
We then come back to your unit or apartment, disconnect our equipment, test the line and connect up your phone or modem to confirm the new service is working.
The above work typically takes 20-30 minutes, depending on MDF access ect.
If requested, we can also perform DSL speed testing while onsite, this would involve us testing your new (or existing) DSL service at the MDF with our JDSU DSL line tester, this will provide you with what speed plus other line details (margin, attenuation ect) is at the MDF, then we can test this in your apartment were your modem will be located, and see if there is a drop between the MDF and your socket.
Note: For some buildings, access to the MDF may have to be arranged with the building manager, please speak with your building manager, if applicable, to ensure access to the MDF will be available for the time we will be onsite.